REDVEY UNIVERSITY · PROFESSIONAL PROGRAM
Integrated Quality Management
Program Overview
The official description explains the need for an integrated management system that addresses organizational goals together. It presents quality as a common standard for products and services and describes the program as a way to learn how organizations maintain integrated systems and incorporate quality management into their operations.
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Program Content
Axis 1: Introduction to Quality and Quality Assurance
- What quality is
- Quality standards in the organization
- Quality-assessment methods
- Continuous quality improvement and quality-assurance skills training
Axis 2: Comprehensive Quality Management in an organization or company
- Concept and principles of comprehensive quality management
- Creating and managing quality
- Comprehensive quality-management tasks
- Marketing strategies for services and products
- Comprehensive quality applications
- Measuring and improving quality performance
Axis 3: Comprehensive Quality Systems and Enterprise Information Management
- Quality-system standards
- Using ISO 9001:2015 to develop quality
- Six Sigma concept and its relationship to quality
Axis 4: Application of comprehensive quality management
- Barriers to applying comprehensive quality management
- Determining application stages
- Quality indicators
- Applications in the Arab and international world
- Application of ISO 9001:2015
Axis 5: Quality Assessment
- Quality measurement
- Assessing organizational or company performance
- Customer-satisfaction analysis and its role in quality improvement
- Study and analysis of quality costs